Reference

Read Our Terms Before You Use AQ99

These terms set out what you agree to when you access AQ99, including how your account works, how payments via bKash, Nagad, and Rocket are processed, and what rules apply to your activity.

Account eligibility rulesbKash, Nagad, Rocket payment termsDispute and closure processJurisdiction-dependent accessAccount security obligations
Browse Lobby Read FAQ
AQ99 Read Our Terms Before You Use AQ99
CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute or request account changes, our support team handles policy queries directly. Reach out through the channel that works for you — we respond to terms and account questions the same way we handle payment issues.

Live Chat Open the chat widget from any page on AQ99 to raise a terms query or account dispute. Available during standard Bangladesh support hours.
Email Support Send detailed terms or account questions to our support address. Include your registered bKash, Nagad, or Rocket number so we can locate your account quickly.
Help Centre Browse the Help Centre for written answers on account rules, payment terms, and eligibility conditions before contacting the team directly.
DATA AND SECURITY

How We Handle Your Account Data

Account security and data handling are part of our terms. Here is how we approach the areas that matter most to you as an account holder on AQ99.

Account Security Your account is protected by password and OTP verification. We do not store your bKash, Nagad, or Rocket PIN — payment confirmation happens inside your own wallet app.
Data Retention We retain account and transaction records for as long as required by applicable regulations. You may request a summary of your data by contacting support with your registered wallet number.
Cookie Use AQ99 uses session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed without your acknowledgement.
Requesting Changes To update your registered payment method, close your account, or request data deletion, contact support via live chat or email. We process these requests after identity verification.

Common Questions About Our Terms

These are the questions we receive most often about how our terms apply to accounts, payments, and eligibility on AQ99.

You must be of legal age in your jurisdiction and in a region where accessing an online casino is permitted under local law. Eligibility is your responsibility to confirm before registering.

We may suspend or permanently close your account. Any balance held at the time of suspension is reviewed before release, and we will contact you via your registered details to explain the decision.

No. Deposits and withdrawals must come from a wallet registered in your own name. Transactions from third-party wallets may be flagged and the account suspended pending review.

Contact support through live chat or email with your registered Rocket, Nagad, or bKash number. We will verify your identity and provide a summary of the data we hold on your account.

Updated terms are posted on this page with a revised date. Continuing to use AQ99 after a change means you accept the updated version. We recommend checking this page periodically.

Yes. Availability depends on your local law and eligible regions. AQ99 does not confirm legality in any specific jurisdiction — you are responsible for checking the rules that apply to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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