How We Collect and Process Your Information
When you open an account with AQ99, we collect registration details including your mobile number, payment wallet identifiers for bKash, Nagad and Rocket, device information, and gameplay activity. We use this data to verify deposits, process withdrawals, prevent duplicate accounts, and comply with anti-fraud measures. Session
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cookies track your login state and lobby navigation; analytics cookies measure page performance and game selection patterns. We do not sell your personal information to third parties. Payment records are retained for the period required by financial record-keeping obligations, typically five years from the last transaction.
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Account profile data remains active while your account is open; inactive accounts may be archived after two years of no login activity. We share transaction details with payment processors to complete bKash, Nagad and Rocket transfers, and with game providers to load live casino tables and
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slot sessions under your account. All data transfers use encrypted channels. Access to this service depends on your local law and eligible regions. If online casino services are restricted in your jurisdiction, do not create an account or deposit funds. We process data according to the
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legal basis of contract performance and legitimate business interest. Where local data protection regulation applies, you retain rights to access, correct, restrict processing, and request deletion of your personal information. To exercise these rights, contact our support team through the channels listed on this page. We
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will respond to verified requests within thirty days. For questions about data storage location, encryption standards, or third-party service providers, reach our privacy contact directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.